“There is no service in Europe or Canada. Every time I get customers who’ve lived abroad they are amazed that people will come to their house to fix the hardware, re-install their OS, even help the elderly retrieve their e-mail passcodes. Who does that? We do, because if we didn’t help the old man retrieve his passcodes he has the option to poorly grade my service on the survey that is automatically sent to him after I complete my visit”
(A Samsung serviceman on his visit to clean my laptop’s internal fan, August 21st, 2014)

“Korea cannot deal with all those labour unions screaming for higher minimum wages. We cannot compete with other Asian producers with higher wages. We would lose to China, Vietnam, Indonesia”
(Professor of Economics at Korea University, sometime in Fall 2013)